Refund & Cancellation Policy

Last updated: July 2026

Thank you for purchasing digital software products at BOREA GRGIĆ. All software payments and order fulfillment are processed by our Merchant of Record, Paddle.com.

1. Software Refund Policy

Because our products are delivered electronically as downloadable software files and digital license keys, standard refund conditions apply:

• Technical Assistance First: If you experience any technical issues, installation errors, or compatibility problems with plugins like ProbeXYZ, please contact our support team. Most software issues can be quickly resolved via support.
• 14-Day Refund Guarantee: If the software fails to function on your supported environment or contains unresolvable technical flaws, you are entitled to a full refund within 14 days of purchase.

2. Order Cancellation

Digital downloads and software key deliveries are initiated automatically upon transaction authorization. Once a license key has been generated and issued, orders cannot be canceled manually before delivery, but remain eligible for refund under the 14-day defect policy above.

3. How to Request a Refund

Refunds can be requested directly through Paddle or by reaching out to us:

• Via Paddle Buyer Support at paddle.net using your order details and transaction email.
• Or by submitting your order number through our Contact Page.