Refund & Cancellation Policy
Last updated: August 2026
Thank you for purchasing digital software products from BOREA GRGIĆ. Orders and payments for our digital products are processed through a third-party payment and commerce service provider acting as the Merchant of Record.
1. Software Refund Policy
Because our products are delivered electronically as downloadable software files and digital license keys, the following refund conditions apply:
- Technical Assistance First: If you experience technical issues, installation errors, or compatibility problems with products such as ProbeXYZ, please contact our support team. We will make reasonable efforts to identify and resolve the problem.
- 14-Day Refund Guarantee: If the software does not function substantially as described on a supported environment or contains an unresolved technical defect that prevents its intended use, you may request a full refund within 14 days of purchase.
2. Order Cancellation
Digital software and license keys may be delivered automatically after payment authorization. Once a license key has been generated and delivered, the order cannot normally be canceled before delivery. However, eligible refund requests may still be submitted in accordance with the refund conditions described above and applicable consumer protection laws.
3. How to Request a Refund
Refund requests may be submitted through the payment provider's customer support system associated with your order, or directly to us through our Contact Page.
When requesting a refund, please provide your order number, the email address used for the purchase, and a brief description of the reason for the request. This information helps us identify the transaction and provide assistance more efficiently.
4. Refund Processing
Where a refund is approved, the refund will normally be processed through the original payment method used for the purchase. The timing of the refund appearing in the customer's account may depend on the payment provider and the customer's bank or card issuer.
5. Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to limit or exclude any mandatory rights available to consumers under applicable law.
Where applicable law provides consumers with rights that differ from the conditions stated in this policy, those mandatory legal rights shall prevail.